UX Designer, Samsung R&D Bangalore
Graduation Project : 6 Months
Virtual Collaboration
worked in media & AI UX team. I researched on challenges and opportunities in virtual collaboration and how Samsung can intervene.
Meet the team
Navin
Lead Designer
Aravindh
Senior Designer
Arjun
Senior Designer
Sudip
Senior Designer
Lalith
Senior Designer
Sanofer
Senior Designer
It's meee!
Weekly virtual design review with the team
Design Brief
Identify challenges and opportunities in virtual collaboration for working remotely.
Making virtual collaboration easier by providing contextual solutions for students and working professionals.
Context
Remote working also called work from home created new challenges and opportunities. Many sectors like education, design studios, IT and architecture firms, etc. who are desk jobs need a revamp.
For any project, group work is essential and can not be ignored to achieve the goal successfully.
This work is trying to understand the problems that come along with collaboration in remote working environments and look for opportunities area where Samsung can intervene through its innovation.
Provoking Questions
How people are feeling about work from home? Is this shift is going to affect productivity?
How does it feel like working in the room all day without having any interaction with a colleague? How does it going to affect the interpersonal relationships of people? How people are working together remotely? Why people collaborate with each other? What are their motivation & needs? What software do they use for collaboration? Does current collaborative software are capable of WFH? What changes do they have to include for effective collaboration?
Initial Impulse
-
Flexible Schedule
-
No commute
-
Time family
-
No formal clothes
-
Can work while watching TV series
-
Can eat snacks in meeting
Distraction at home
Secondary Research
Top struggles for remote workers
-
Remote workers find difficulty in collaboration or communication
17%
22%
-
Unplugging
-
after work
19%
-
-
Loneliness
17%
-
Collaborating or
-
Communication
10%
-
Distraction at
-
home
8%
-
Staying
-
motivated
8%
-
Different time
-
zone from team
7%
-
Taking
-
vacation time
3%
-
Reliable
-
Wi-Fi
More work time
leads to
More screen time
Source: Global Workspace Analytics
Challenges in video conf. for remote workers
50%
Meeting
setting up
57%
Staying
focused
59%
Background distraction
62%
Being interrupted
or talked over
57%
Audio
quality
56%
Video
quality
52%
Internet
speed
Other challenges in WFH
Lack of face to face supervision
Source: Harvard Business Review
Lack of access to information
Interpersonal
Challenge
Distribution
Interpersonal
Conflict
Task
Conflict
Shared Identity
Shared
Context
Pamela J. Hinds, Mark Mortensen, (2005) Understanding Conflict in Geographically Distributed Teams
Spontaneous
communication